Help Center

Frequently Asked Questions


What payment methods do you accept?

When will my order ship?

How long will it take to receive my order?

Will I have to pay International taxes and duties?

I need to change or cancel something on my order. How can I do that?

My order status says "Unfulfilled". What does that mean?

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received is defective, incorrect, damaged, or missing?

What happens if my parcel doesn't arrive or is lost in-transit?

How long is the return process, and when will I receive my refund?

Why Choose PresentPet?

Is my private information secure ?!

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